Cancellation & Refund Policy

Effective August 25, 2026 · Updated September 7, 2026

Retainers

A retainer is required only when stated in the accepted proposal, invoice, or booking agreement. If required, the amount is the amount agreed there. It reserves the date and compensates the Studio for reserved time and preparation, and is nonrefundable to the extent permitted by law.

Rescheduling

For illness, emergency, an act of God, or another cause outside the client’s control, a paid retainer may be applied to a rescheduled session when notice is given at least seven days before the session, or with reasonable notice in an emergency. Other requests are subject to Studio approval. A $50 rescheduling fee is due when the request is made. The new session must occur within two weeks of the original date unless the Studio agrees otherwise in writing, and all new dates are subject to availability.

Late arrival, cancellation, and no-show

A late client receives the time remaining in the scheduled session. Additional approved time is billed separately. If the client cancels with less than twenty-four hours’ notice or does not appear on time, payments already made are forfeited to the extent permitted by law.

Studio cancellation

If the Studio cannot perform, it will make reasonable efforts to arrange a comparable substitute photographer. The client may accept the substitute and any disclosed additional charge or decline. If no substitute is accepted or available and the parties do not reschedule, the Studio will refund amounts paid for undelivered services.

Delivered photographs

Because photography services and digital products are custom, completed services and delivered digital photographs are not returnable. Questions, discrepancies, technical issues, or requested corrections must be reported within fourteen days after gallery delivery. Later re-edit requests, if accepted, are billed at $60 per hour plus applicable sales tax, with a one-hour minimum.

How to request help

Send a written request to contact@marlensstudio.com with the client name, session date, and requested change. Any exception must be confirmed by the Studio in writing.